Warranty & Refund Policy

General Warranty (Excluding Refurbished/Auction Items)

GoWISE Power has a 1-year limited warranty for all products. Products are warrantied against defects in materials and workmanship for one year from the date of purchase when used in accordance with the instructions provided. This does not cover damages or wear resulting from accidents, misuse, abuse, commercial use, or unauthorized adjustment and/or repair.

A proof of purchase is required to start a warranty claim. If it is a gift, please contact the gifter for a copy of the receipt. If it is inappropriate, you may request that the gifter open the warranty claim on your behalf.

We do not service products outside of the 48 contiguous United States (we will ship to a freight forwarder for customers).

NOTE: Customers are responsible for all return shipping costs. When item(s) are returned under warranty as being defective, they are thoroughly tested to verify the manufacturer's defect. If any item(s) are determined to be in proper working order after testing, all shipping costs to have the product returned to the customer will be the responsibility of the customer.

GoWISE Power shall not be liable for loss of use or any other incidental, consequential, or indirect costs, expenses, or damages. There are no express warranties except as listed above. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.

Refurbished Policy

All refurbished items are sold "AS IS" and are not eligible for refunds. If a refurbished item is received either defective or DOA (Dead on Arrival), customers MUST contact GoWISE Power within 30 days of the delivery date.

This warranty only applies to refurbished items purchased directly from GoWISE Power, not to refurbished items purchased from third party sellers.

30-Day Return Period

All return requests must be made within 30 days from the date our customers purchased their product(s). Refunds are only applicable during the 30-day return period and may be subject to restocking fees up to 15% of the original purchase amount.

If a product is found to be defective within 30 days, GoWISE Power will cover the cost of return shipping; however, a picture and/or video is required to receive a prepaid label.

If any original shipment-included accessories are missing from the returned item, or if the product is damaged, altered, or dirty, the item may no longer be eligible for a refund or replacement. GoWISE Power reserves the right to decide whether to issue a refund or a replacement.

NOTE: Evidence of a defect is required to begin the return process. Customers are responsible for all return shipping costs after 30 days if the item is not defective or damaged.

Extended Holiday Return Period

All orders placed between November 1st and December 31st have an extended return period of 90 days from the date of purchase. All orders must be in their original condition, unopened and unused, to qualify for a full refund. If a product is found to be defective within 30 days, GoWISE Power will cover the cost of return shipping; however, a picture and/or video is required to receive a prepaid label.

If any original shipment-included accessories are missing from the returned item, or if the product is damaged, altered, or dirty, the item may no longer be eligible for a refund or replacement. GoWISE Power reserves the right to decide whether to issue a refund or a replacement.

NOTE: Evidence of a defect is required to begin the return process. Customers are responsible for all return shipping costs after 30 days if the item is not defective or damaged.

Store Credit:

All of the same rules and restrictions mentioned above MAY apply to item(s) purchased using store credit, with the exception that there will be no cash refunds for products bought using store credit. Returns of products purchased using store credit will need to be reviewed and approved on a case-by-case basis at the discretion of GoWISE Power.

NOTE: All determinations of return or refund eligibility are to be made at the sole discretion of GoWISE Power. Terms and rules in this policy document are subject to change without notice.

Defective/Freight Damaged

Products that are within the 30-day return period and have been determined by customer service to be defective are qualified for a return label and must be returned to GoWISE Power for inspection and testing. GoWISE Power will provide a return shipping label for the defective product(s) only. Customers must contact the carrier (shipping company) for products that have arrived damaged after initial transit. Prior to GoWISE Power authorizing the return of any product, clear photographic AND video proof of damage and/or defective products is REQUIRED.

Regarding Purchase from Third Parties

The original order information and/or proof of purchase are required for the GoWISE Power customer service team to look up the warranty information regarding the product(s). GoWISE Power will be unable to proceed without knowing the purchase date or origin of the purchase, and we will not be able to offer a replacement.

GoWISE Power is not affiliated with third party websites, services, or individuals that are not listed below as one of our authorized retailers. GoWISE Power is not responsible for making inquiries to such third parties for the purpose of obtaining documentation. It is the responsibility of the person(s) making the warranty claim to provide original documentation, such as order information and/or a receipt, so that customer service can process your request.

Any defective product will be replaced if the issues fall within warranty guidelines.

Authorized Retailers
- GoWISE Power
- Amazon
- Walmart
- Home Depot